• At this stage, I really feel I'm being misled and mistreated. Inspite of multiple calls and escalations, I however do not have clarity on my savings or a fair resolution to my fears.
All those agents Operating versus Telus Advantages, in place of retaining the aged loyal customers they make them go away to look for other provider
Nonetheless, the most effective just occurred. Just after conversing with Telus business enterprise, I was not happy with the plan made available and questioned to get tranferred towards the LOYALTY dept. She altered the price of the information prepare but greater the cost of the cellphone for just a Web of -$1. WHAT A JOKE!!!
Have you experimented with using the net Chat? Log on to My TELUS and the the Chat icon will likely be for the reduced appropriate on the window. Respond to the questions about what sort of help you need then keep replying into the bot with "I need to speak to anyone" right until the bot presents up and passes the Chat to a person.
I remaining Rogers to come back to Telus due to the fact I believed within the guarantee of better service and reasonable treatment method, but this knowledge has actually been anything at all but.
I realize it is vitally discouraging simply because I am in a similar scenario, even though it is actually about the Television set signal that has been missing.
I suppose I'm just aged, but I bear in mind a time when you could potentially get in touch with a company, discuss with a human devoid of sitting on maintain for hours, and actually get customer service. Many thanks Telus for a great customer encounter.
I am informed to speak to Loyalty and determination and nevertheless having no in which. I've managed to talk to two individuals that called by themselves managers in the Philippines, who couldn't help me.
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I want a simply call from somebody who has some conclusion generating electrical power on how I'm able to close my accounts and become accomplished with Telus.
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Qualified was really valuable. I was getting pretty disappointed as nothing appeared to be Performing. He walked me by means of the procedure with straightforward Directions. And it ultimately worked. Excellent occupation!
It is telus billing support a enormous squander of your time and only makes an extremely frustrated customer just before they get to speak towards the CSR and now the CSR has to handle an now stressed for their limit customer.